Illinois Housing Development Authority (IHDA) is allocating funds to renters and homeowners who have been financially affected by COVID-19. If your residents are unable to pay their rent or mortgage due to COVID-19, they may be eligible for relief funds.

For more information, click here.

Rental assistance up to $5,000. Applications open from August 10-21.
(May close sooner based on number of applicants)

Mortgage assistance up to $15,000. Applications open August 24.
(First come first served)

NCICG's COVID-19 Response Team:

Cole Horner Elisabeth Behnam
c (815) 303-6244 c (815) 303-6255
w (815) 433-5830 w (815) 433-5830
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North Central Illinois Council of Governments
613 West Marquette Street
Ottawa, Illinois 61350
Phone 815-433-5830

New Callback only Model at the Illinois Department of Employment Security

Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance. This new model will be in effect for the following call centers: Claimant Services Center (800.244.5631), (877.342.7533), Benefit Payment Control (800.814.0513) and Employer Hotline (800.247.4984). What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.

When you call us, it is important that you select the appropriate numeric option that best describes the reason for your call. This ensures that you will be served in the order that we receive your call. You will be called back Monday through Friday. Call back hours are as follows:

Claimant Services Center- 7:30 AM -7:00 PM, Benefit Payment Control and Employer Hotline- 8:30 AM-5:00 PM

You can only have a single pending callback scheduled in the system at a time. The call you receive from IDES should display on Caller ID as 800-244-5631 under normal circumstances. In certain cases, this number could be blocked by your phone carrier.

It is important that you answer the phone when the callback is made. If you miss your callback, IDES staff will attempt to leave you a voice mail. We will call you again shortly after the first attempt. If you cannot be reached after the second attempt, you will be required to contact the call center to schedule another callback.


COVID-19 Resources


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Office Info

Springfield Office:
Stratton Office Building
Section C, Room P
Springfield, IL 62706
(217) 782-6252

District Office:
1016 W. Jackson Blvd.
Chicago, IL 60607
(312) 888-9191
(312) 277-3716 FAX