New Callback only Model at the Illinois Department of Employment Security

Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance. This new model will be in effect for the following call centers: Claimant Services Center (800.244.5631), (877.342.7533), Benefit Payment Control (800.814.0513) and Employer Hotline (800.247.4984). What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.

When you call us, it is important that you select the appropriate numeric option that best describes the reason for your call. This ensures that you will be served in the order that we receive your call. You will be called back Monday through Friday. Call back hours are as follows:

Claimant Services Center- 7:30 AM -7:00 PM, Benefit Payment Control and Employer Hotline- 8:30 AM-5:00 PM

You can only have a single pending callback scheduled in the system at a time. The call you receive from IDES should display on Caller ID as 800-244-5631 under normal circumstances. In certain cases, this number could be blocked by your phone carrier.

It is important that you answer the phone when the callback is made. If you miss your callback, IDES staff will attempt to leave you a voice mail. We will call you again shortly after the first attempt. If you cannot be reached after the second attempt, you will be required to contact the call center to schedule another callback.

Here are some upcoming summer events from the Metropolitan Planning Council:



Power and Privilege: How do we keep racial equity at the forefront as we make our way through COVID-19
Wednesday, July 29, 10 - 11:30 a.m. CDT

Have you been wondering how do we keep racial equity at the forefront as we make our way through COVID-19? This session is designed to elicit conversations about the implications of imbedding concepts of racial equity into practices, generate concrete ideas of what that could look like, and have participants make initial commitments to bringing ideas into their own practice.

Register here,

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Partnership with Small Business Administration Helps Businesses, Lenders During COVID-19 Pandemic

calculator-227654_960_720.jpgCHICAGO – The Illinois Department of Financial and Professional Regulation has announced that recordings of two webinars hosted Thursday to help businesses and lenders with the federal Paycheck Protection Program (PPP) Loan Forgiveness Applications are available to anyone who missed the sessions but may still require assistance.

Hosted in partnership with the U.S. Small Business Administration (SBA), the first webinar focused on businesses and the steps they need to take to complete their loan forgiveness applications. The second webinar, for lenders, detailed the process in how those loan forgiveness applications should be reviewed.

Read more ...

COVID-19 Resources

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Office Info

District Office
1016 W. Jackson Blvd.
Chicago, IL 60607 
(312) 888-9191
(312) 277-3716 FAX

Springfield Office
129 Capitol Building
Springfield, IL 62706